FAQ


We currently ship to Austria, Belgium, Danemark, Finland, France, Germany, Holland, Irland, Italy, Luxembourg, Norway, Portugal, Spain, Sweden, Switzerland and United Kingdom. Other countries are available upon request. For U.S. shipping, visit http://www.by-ekobo.us .

You may request a return by telephone or email within 14 days of your order. After verification, a return number will be assigned to you. You will then have 14 days to return the products in question, accompanied by the return number. Returned products must be in their original packaging, accompanied by all accessories and documentations provided. Products must not have been used, nor have suffered any damage, and be perfectly clean. Return fees are at the Customer's costs and the products are transported under his responsibility. Upon exercise of this statutory right of withdrawal, Ekobo will refund the Customer within 14 days. Ekobo reserves the right not to refund if the products are damaged or have been used.

We manufacture our products where we source our primary material. Because China grows 80% of bamboo in Asia, we targeted factories that specialize in manufacturing bamboo flooring and chopsticks. While cutting and shaping the raw bamboo, a high percentage of sawdust is shed, then either thrown away or burned as energy. We found that this non-transformed organic bamboo “waste” material could be ground to a fine powder and mixed with resin to create durable eco-design objects. Our manufacturing partner is located near the chopstick factories around Shanghai and is specialized in transforming bamboo fibre on site.

Yes! EKOBO chose bamboo because it is one of our earth’s most renewable resources. It is a fast-growing, naturally-regenerative woody grass which flourishes organically without pesticides, fertilisers or herbicides.

It can be continuously harvested every 3 years without damaging the plant or the surrounding environment. The bamboo used in BIOBU products is collected from the sawdust that is shed from cutting and shaping bamboo chopsticks and bamboo flooring.

All dyes used on our products are 100% food-grade and entirely non-toxic.

Dry color pigments (mineral or non organic) are mixed with the powder composite used to make the products. Because the color is in the mass of the product, and not coated on top of it, there is no color transfer or leaching. As there is no external varnish, the product maintains its original appearance and color over time.

BIOBU is an alternative to traditional plastics, fragile and disposable dishware. This composite material is described as a biopolymer, which means it is comprised of bamboo fiber, a highly renewable material, and 100% non-toxic food-grade A5 melamine binder, which helps to extend the life of the products (a sustainable practice!). BIOBU products comply to all food safety standards (FDA and LFGB) and are free of BPA, PVC, Phthalates, Lead, Cadmium and Mercury. 

Absolutely! Our A5 food-grade melamine binder is 100% non-toxic and food safe. BIOBU products comply with the European Plastic regulation (EU) N10/2011 and Regulation (EC) No. 1935/2004 which acknowledges that our dishware is suitable for all types of food and liquid below boiling temperature.

The only condition where migration of the resin binder may occur is if it is heated to temperatures above boiling (100°C/212° F) for an excessive period of time (90 minutes +). Heating under extreme temperatures essentially melts the material, changing its molecular structure - for this reason, we do not recommend microwave and conventional oven use.

Yes! BIOBU products are manufactured in China in collaboration with carefully chosen partners. In addition to brand new facility that is in compliance with current safety and health codes, all of our employees are paid a fair living wage. No child labor is allowed.

Our products are conceived for everyday use that make them a real alternative to traditional plastics, fragile and disposable dishware.

BIOBU products are made with bamboo, a highly-renewable natural material. Specifically, we collect sawdust that is shed from cutting and shaping bamboo chopsticks and bamboo flooring. We grind the non-transformed organic bamboo “waste” material to a fine powder. We then mix it with a food-safe resin to create durable, long-lasting objects - which is also a sustainable practice. 

If buried in the ground (completely covered by earth), the bamboo fibre content will decompose in 2-3 years. The non-organic elements will decompose at a slower rate, but much faster than 100% petroleum-based plastics.

While our products are durable and long-lasting, this eco-friendly material is not unbreakable. It will not shatter like ceramic or glass but if dropped at a bad angle on a hard floor, a chip or crack may occur. 

Yes! We recommend washing at 70°C / 160°F.

Each EKOBO Handmade product is handcrafted by local artisans in Northern Vietnam. We partner with fifteen artisans in two specialized villages: one who shapes the bamboo, and the other who specializes in traditional lacquer finish techniques. This meticulous and skilled process can take 45-60 days depending on the complexity of the product. To get a better idea of how EKOBO Handmade products are made, watch this video showing the artisans at work.

Yes! [by EKOBO] chose bamboo because it is one of our earth’s most renewable resources. It is a fast-growing, naturally regenerative woody grass which flourishes organically without pesticides, fertilisers or herbicides.

It can be continuously harvested every 3 years without damaging the plant or the surrounding environment. 

Each EKOBO Handmade product is applied with 11 coats of lacquer which is made of silt from local rivers and “red gum” tree resin. After sanding and polishing, the product is finished with 1 coat of fully food-safe paint. 

Absolutely. EKOBO helps finance artisans who wish to build their own workshops, empowering them to acquire skills in management and quality control. Our local team also increases awareness and offers support to improve working conditions without altering cultural habits or social systems. These independent workshops have made significant progress in areas such as banning child labor, waste separation, recycling, packing materials, quality of light and air. 

EKOBO has reduced the number of intermediaries (factories, local agent, exporter…) by trading directly with bamboo villages and small workshops. As a result, artisans receive higher wages, communication and quality control are simplified, relationships and collaboration are strengthened, production planning is more efficient, and high quality standards are maintained. 

Also, EKOBO funds 50% at the onset of production and distributes a balanced workload to qualified artisans year round. Our goal is to maintain lasting relationships and a consistent production schedule throughout the year ; this approach enable to generate a revenue that is higher than the market average. These artisans, who are not our employees, are able to organize their work and accept orders from other customers if they so choose.

No. The handmade nature of these products makes them more susceptible to wear and tear, and running them through the dishwasher or microwave will cause the lacquer to crack.

The EKOBO Home bath textile range is inspired from traditional Turkish bath cloth or “Peshtemal”. This textile dates back nearly six hundred years to the hamams (public baths) of Anatolia. The lightweight, yet fast drying cloth was worn by both men and women and has remained a tradition in Turkish baths for centuries. Turkish cotton is premium cotton that has extra long fibers. Using longer fiber cotton in spinning yarn means fewer joins. Fewer joins results in stronger and smoother cotton threads.

We have created a custom weave for our brand. These flat towels (no loops like terry cloth) are tightly woven, and the extra yarn used in the weave results in additional strength and durability. 
Each piece is hand-finished with colourful details that give a modern twist to an ancient textile. Finally, washing makes them even softer and more absorbent.

Eco-friendly / Organic

Soft and lightweight

Highly-absorbent & fast-drying

Less space to store

Absorption increases with wash & use

Unisex: ideal for Kids & Adults

Versatile: ideal for bath, baby, spa, pool, travel & sport

Yes! The EKOBO Home production is GOTS and Oeko-Tex Standard 100 certified. Made with 100% organic cotton yarn, this range features a custom weave that is ultra-soft and luxurious.
Also, peshtemal is a real alternative to bulky terry towels. It occupies less space in the washer, reduces drying time (both line and dryer) and takes less space to store.

We recommend washing cold (40°C/90°F). While our textiles are pre-washed and pre-shrunk, we recommend you wash with like colors.
You can tumble dry low and iron as desired.