SHIPPING
| Zone | Territories | Free Shipping From | Orders below the threshold |
|---|---|---|---|
| Zone 0 | France | 60 Eur | 6.90 Eur |
| Zone 1 | Germany, Belgium, Netherlands, Luxembourg | 90 Eur | 7.90 Eur |
| Zone 2 | UK, Spain, Italy | 90 Eur | 10.90 Eur |
| Zone 3 | Austria, Ireland, Estonia, Latvia, Lithuania, Poland, Portugal. | 90 Eur | 11.90 Eur |
| Zone 4 | Denmark, Sweden, Hungary, Czech Republic, Slovenia, Slovakia, Switzerland, Balearic Islands, Canary Islands(ES), Bulgaria, Croatia, Cyprus, Iceland, Malta. | 120 Eur | 12.90 Eur |
| Zone 5 | Finland, Greece, Norway, Romania. | 120 Eur | 25 Eur |
RETURNS & REFUNDS
According to Article L. 121-20 of the French Consumer Code, the Customer has a statutory period of 14 days after delivery of his order to withdraw.
To exercise this right, the Customer must contact Ekobo by via the website contact form within 14 days of receipt of his order to signal his intention.
After verification, a return form with a number will be assigned. The Customer then has 14 days to return to Ekobo the products concerned, accompanied by the return form.
No returns will be accepted without assigned return form.
Returned products must be in their original packaging, accompanied by all accessories and documentations provided. Products must not have been used, nor have suffered any damage, and be perfectly clean.
Return fees are at the Customer's costs and the products are transported under his responsibility. Upon exercise of this statutory right of withdrawal, Ekobo will refund the Customer within 14 days.
Ekobo reserves the right not to refund if the products are damaged or have been used.