SHIPPING
We ship currently to Austria, Belgium, Danemark, France (Metropolitan), Germany, Holland, Irland, Italy, Luxembourg, Norway, Portugal, Spain, Sweden, Switzerland and United Kingdom. Other countries may be available upon request. From 50€ of purchases, we offer free delivery in Metropolitan France. For 60€ of purchase, free delivery to Germany. For bulky packages that require special handling (transport on pallet for example), the delivery is carried out by a private carrier like Dachser or Calberson.
RETURNS & REFUNDS
According to Article L. 121-20 of the French Consumer Code, the Customer has a statutory period of 14 days after delivery of his order to withdraw.
To exercise this right, the Customer must contact Ekobo by telephone or email within 14 days of receipt of his order to signal his intention.
After verification, a return number will be assigned. The Customer then has 14 days to return to Ekobo the products concerned, accompanied by the return number.
No returns will be accepted without assigned return number.
Returned products must be in their original packaging, accompanied by all accessories and documentations provided. Products must not have been used, nor have suffered any damage, and be perfectly clean.
Return fees are at the Customer's costs and the products are transported under his responsibility. Upon exercise of this statutory right of withdrawal, Ekobo will refund the Customer within 14 days.
Ekobo reserves the right not to refund if the products are damaged or have been used.